Drucker’s insight in this chapter entitled Managing Oneself, and the truth of the matter is, a person can perform only from their strengths. One cannot build performance on weaknesses, let alone on something one cannot do at all.
More now than at any time in history, as leaders, we must know where our strengths lie. We no longer inherit the family business, continue the work status of our inherited cast, follow our royal parents to the thrown, or any other bygone career track. And more and more, the positions we thought would always be, are being replaced in ways no one dreamed about 15 years ago. We must perform from a position of our stengths.
Drucker’s answer to how one discovers strengths and weaknesses comes through the concept and act of feedback analysis. This is how Drucker explains the process: "Whenever one makes a key decision, and whenever one does a key action, one writes down what one expects to happen. And nine months or twelve months later one feeds back from results to expectations." He continues, "I have been doing this for some fifteen to twenty years now. And every time I do so I am surprised. And so is everyone else who has done it."
Drucker gives this advice for using feedback analysis:
- Concentrate on your strengths. Place yourself where your strengths can produce performance and results.
- Work on improving your strengths. The feedback analysis shows where to improve skills, and get new knowledge. One can usually get enough skill or knowledge not to be incompetent in it.
- Identify areas where intellectual arrogance causes disabling ignorance.
- Take action to remedy bad habits that inhibit effectiveness and performance.
- Be on the lookout for failures due to bad manners and lack of common courtesy.
- Do not take on jobs and work assignments where there is little talent and little chance to be even mediocre in performance. Use your energy to make a competent person into a star performer.
For more reflection on this concept, see this abstract of Drucker’s book.
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